Redtail Games Privacy Policy
This Privacy Policy explains how Redtail Games ("Redtail Games", "we", "our", or "us") collects, uses, stores, discloses, and protects information when you use our mobile games, websites, customer support, and related services distributed through Google Play, Apple App Store, or other official channels (collectively, the "Services"). Redtail Games is the brand name used by Shanghai Jiuwu Information Technology Co., Ltd. for its games and related services.
This is a general privacy policy for Redtail Games products. A specific game may use only some of the features, SDKs, or data categories described below. If a product-specific privacy notice is provided, that product-specific notice applies together with this Privacy Policy.
By using the Services, you acknowledge that we process information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
Information Collection and Use
For a better experience, while using our Services, we may collect or receive information that can be used to identify you or your device, including but not limited to player identifiers, device identifiers, advertising identifiers such as IDFA or Google Advertising ID where permitted, IP address, country or region, device model, operating system version, app version, gameplay events, analytics events, purchase events, ad interaction data, crash logs, diagnostics, and customer support messages.
We use this information to provide and improve the Services, save game progress, deliver in-app purchases, analyze performance, fix bugs, prevent fraud or cheating, provide customer support, measure advertising performance, and show advertising where permitted by law and platform rules.
Third-Party Services
Our Services may use third-party services that collect information used to identify you or your device. These services help us operate analytics, crash reporting, attribution, advertising, and monetization. The third-party services used may vary by game, platform, country, and release version.
Third-party service providers commonly used by Redtail Games include:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Firebase | Analytics, crash reporting, app performance, backend services, and product diagnostics. | https://firebase.google.com/support/privacy |
| Facebook / Meta | Advertising, ad measurement, attribution, login or social features where enabled. | https://www.facebook.com/privacy/policy |
| AppsFlyer | Mobile attribution, campaign measurement, analytics, and fraud prevention. | https://www.appsflyer.com/legal/services-privacy-policy/ |
| AppMetrica | App analytics, crash analytics, usage measurement, and attribution where enabled. | https://yandex.com/legal/confidential/ |
| AppLovin MAX | In-app advertising, mediation, ad delivery, ad measurement, and monetization. | https://legal.applovin.com/privacy/ |
These third parties may collect information directly from your device or receive information from us. Their collection and processing are governed by their own privacy policies. Where required, we will ask for your consent before enabling personalized advertising or tracking.
Log Data
We want to inform you that whenever you use our Services, in a case of an error in the app we may collect data and information through first-party or third-party tools called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device model, operating system version, app version, the configuration of the app when using our Services, the time and date of your use of the Services, crash information, diagnostics, and other statistics.
Advertising and Analytics
Some of our Services are supported by advertising. Advertising partners may use device identifiers, advertising identifiers, IP address, app activity, ad views, ad clicks, approximate location inferred from IP address, and similar data to deliver, measure, limit, and improve ads. Analytics partners may use app events, crash data, device data, and usage data to help us understand and improve the Services.
You can usually limit ad tracking, reset your advertising identifier, or manage tracking permissions through your iOS or Android device settings. If you disable personalized ads, you may still see ads, but they may be less relevant.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Services;
- To provide the Services on our behalf;
- To perform Service-related services;
- To process payments and deliver purchased items;
- To provide advertising, analytics, attribution, crash reporting, and customer support; or
- To assist us in analyzing how our Services are used.
We want to inform users of our Services that these third parties may have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf or to provide services integrated into our apps. However, they are obligated to process information in accordance with their privacy policies, agreements with us, and applicable laws.
Payments
In-app purchases are processed by Apple App Store, Google Play, or other applicable payment processors. We may receive purchase confirmation information such as product ID, transaction ID, purchase time, and receipt status so that we can deliver purchased items and handle support or refund requests. We do not collect or store your full payment card details.
Security
We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services may contain links to other sites or third-party services. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will take reasonable steps to delete it from our records. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.
Data Retention
We retain information only for as long as necessary to provide the Services, maintain business records, resolve disputes, prevent fraud or abuse, comply with legal obligations, and enforce our agreements. If you request deletion, we will delete or anonymize information unless we need to retain it for legal, security, anti-fraud, payment, dispute resolution, or compliance purposes.
International Data Transfers
Your information may be processed and stored in countries or regions outside your place of residence, including countries where Redtail Games, its affiliates, or service providers operate. Data protection laws in those countries may differ from the laws in your jurisdiction. Where required, we use appropriate safeguards for international transfers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page unless otherwise stated.
Request User Data Deletion
When you install and use Redtail Games mobile applications, we can collect and process some of your data for different legitimate purposes.
You will find below explanations regarding the reasons why we may collect data.
Why is data collected?
Redtail Games and its third-party partners collect data:
- To provide you with the services you asked for;
- To maintain game progress, virtual items, purchases, and customer support records;
- To run analytics and understand how users interact with our products and services in order to continuously improve them;
- To measure advertising performance, attribute installs, prevent fraud, and support ad monetization.
The third-party partners that Redtail Games may share data with include:
- Firebase
- Facebook / Meta
- AppsFlyer
- AppMetrica
- AppLovin MAX
Data deletion requests
To delete user data collected by Redtail Games, please reach out to redtaildreamworks@gmail.com. Please include the app name, platform, player ID if available, and the email address or account information associated with your request so that we can locate the relevant data.
If you also want to request the deletion of data that may have been collected about you or your device by third-party partners acting as independent data controllers, please refer to the relevant partner privacy policy or contact channel below.
Firebase
- Privacy information: https://firebase.google.com/support/privacy
- Google Privacy Policy: https://policies.google.com/privacy
Facebook / Meta
- Privacy Policy: https://www.facebook.com/privacy/policy
AppsFlyer
- Privacy Policy: https://www.appsflyer.com/legal/services-privacy-policy/
- Privacy requests: https://www.appsflyer.com/legal/privacy-policy/
AppMetrica
- Privacy Policy: https://yandex.com/legal/confidential/
- AppMetrica terms: https://yandex.com/legal/metrica_termsofuse/en/
AppLovin MAX
- Privacy Policy: https://legal.applovin.com/privacy/
- Privacy choices: https://www.applovin.com/privacy#choices
Contact Us
If you have any questions, comments, concerns, or requests about this Privacy Policy or our privacy practices, please contact Redtail Games at redtaildreamworks@gmail.com.